This Program has not been updated in more than a year .

We recommend you try to verify information using the contact information below before making plans.

Emergency/Crisis Services Line

By

Massachusetts Department of Mental Health

Photo of building sign.

Our Emergency/Crisis Services Line is available 24 hours, 7 days a week, 365 days a year for individuals and families experiencing a mental health or substance use disorder crisis.

No application or registration needed.

Cost

This Program is free!

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The program serves people at their homes or wherever it is needed or online.

  • Only virtual (online or over the phone).

This is strictly a phone help line for mental health emergency situations.

Dates and Times

This is an ongoing program.

Every day.

This line is available 24 hours a day.

Additional information

Once you enter your zip code, you will get the phone number of the closest Emergency Services Program/Mobile Crisis Intervention that serves you.  Mobile Crisis Intervention is the type of ESP that is for youth.

The Emergency Services Program/Mobile Crisis Intervention provides you with crisis assessment, intervention, and stabilization services.  Instead of going to the emergency room, you can get these services in your home or at other locations in the community.  ESP/MCI services are available to people of all ages who are covered by MassHealth or Medicare.  You can also get these services if you are uninsured.  If you have a different health plan, you still may be able to get ESP/MCI services.  You can call 1-877-382-1609 to learn more about this.

Free

Photo of building sign.

This is an ongoing program.

Every day.
View more dates

Massachusetts Department of Mental Health ECS

Emergency/ Crisis Services

877-382-1609
More information:

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Last updated October 27, 2022.