CHA Community Behavioral Health Center

Who can use CBHC services? Everyone in Massachusetts can use CBHC services. Nobody will be turned away. The programs will serve people of all ages – children, teenagers and adults. What should I do if someone is in crisis? Call the CHA Access and Crisis Line at 833-222-2030. A trained staff member will help you and make sure you can access behavioral health care. As part of the CBHC, CHA is providing 24/7 mobile crisis services in our communities. Our behavioral health clinicians will talk to people by phone, or meet people in their homes, schools or other community locations – including our Behavioral Health Urgent Care Center at Cambridge Hospital. This allows us to assess people in crisis, evaluate their needs and connect them to care.

Typical response time for mobile crisis services is 1 hour. In a medical emergency, please call 911.

Over the past several years it has become much harder to find care for mental health and substance use needs. Many people have gone without care and their health has suffered. Others have used emergency departments for mental health care when they were in crisis. This has led to hospital overcrowding and less-than-optimal care for mental health needs. The Community Behavioral Health Center model aims to improve mental health care by providing more access, especially for people in crisis.